Roadside Assistance in Car Insurance: What’s Included in UAE

Last updated on : 09 Dec 2025
4 min read

From flat tires to brake failures, the unexpected can happen at any time when you’re driving. Fortunately, roadside assistance coverage is not just a convenience; it's a lifeline for drivers who may have the need to get their cars supported roadside. This article explores the ins and outs of roadside assistance insurance coverage in the UAE, shedding light on its importance and the peace of mind it brings to drivers.

Understanding Roadside Assistance (RSA)

Roadside assistance is a staple feature in almost every car insurance plan in the UAE. Imagine finding yourself in the middle of nowhere with a malfunctioning gear shift mechanism. This is where RSA comes to the rescue. By simply calling your insurance provider's helpline, they will arrange assistance for you, even in remote locations. Whether your vehicle needs towing or refueling, RSA ensures you're covered, providing a safety net in unpredictable situations.

Coverage Provided under Roadside Assistance

RSA is a broad feature encompassing various scenarios, including:

Refueling:

Running out of fuel during unplanned trips? RSA allows you to request a refuel, especially when there's no gas station nearby.

Mechanical Breakdowns:

In the event of a breakdown, a quick call to your insurance provider can help you arrange a mechanic for analysis and repair.

Towing Facility:

Accidents happen, and if your vehicle is undrivable, roadside assistance covers towing to the nearest workshop for repairs.

Alternate Vehicle:

With a roadside assistance cover, you can ensure you're not stranded by making sure you have an alternate vehicle arranged in case of a breakdown.

Medical Assistance:

In case of an accident, your roadside assistance cover offers support to cover first aid for the drivers and/or passengers depending on the policy you choose.

On-Call Services:

A valuable feature, on-call services let customers access essential information when needed.

Replacement Keys:

RSA goes beyond vehicle immobilization, offering support if you're stuck due to lost car keys.

Things to Consider Before Getting Roadside Assistance Coverage

Before opting for RSA, you can consider a few crucial points listed below:

Age of the Vehicle:

Depreciation affects vehicles, and some insurers may be hesitant to offer RSA for older cars. Additionally, charges for older vehicles may be higher.

Number of Services:

Many insurance providers have a predefined cap on the number of services. Choose a package that aligns with your needs, considering the service limitations.

Conclusion

Roadside assistance is more than just a feature; it's a lifeline for drivers in unforeseen events. Choosing the right car insurance in the UAE, coupled with RSA, enhances your protection and allows you to navigate the roads with confidence. Drive fearlessly, knowing that help is just a phone call away.

Key Takeaways

Understanding your roadside assistance coverage in the UAE can save you from unexpected costs and stress during vehicle emergencies. Here are the essential insights every UAE driver should know:

  • RSA is typically included, not optional - Most comprehensive car insurance policies in UAE include roadside assistance as a standard feature rather than an add-on
  • Coverage includes 6 core services - Expect refueling, mechanical breakdown support, towing, alternate
  • Vehicle age directly impacts costs - Older cars face higher premiums and limited coverage options due to increased breakdown risks arrangements, medical assistance, and replacement key support
  • Service calls have annual limits - Most providers cap the number of assistance calls per year, so choose coverage matching your driving habits
  • Read the fine print carefully - Coverage terms vary significantly between insurers, making policy comparison essential before committing

For UAE's unpredictable road conditions and long inter-emirate drives, roadside assistance transforms from a convenience into a necessity. The key is matching your specific coverage to your actual driving patterns and vehicle condition.

Roadside assistance in the UAE usually covers services such as refueling, mechanical breakdown support, towing, battery jump-start, flat tire change, and lockout assistance. Some policies may also include medical assistance and alternate vehicle arrangements.

No, roadside assistance is typically included as a standard feature in most comprehensive car insurance policies in the UAE, rather than being an optional add-on.

Older vehicles often face higher premiums and may have limited coverage options for roadside assistance due to their increased risk of breakdowns. Insurers may be more hesitant to provide full coverage for aging cars.

Yes, most UAE insurance providers set a cap on the number of assistance calls you can make annually. It's important to choose a package that aligns with your driving habits and vehicle condition. 

Roadside assistance is crucial in the UAE due to the unpredictable nature of its roads, especially during long drives between emirates or through remote areas. It provides peace of mind and ensures you're never stranded without support when you need it most.

Disclaimer: Shory aims to present accurate and up-to-date information, however, we take no responsibility or liability for any errors or omissions in the content.

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